Submit an Issue

1. In the upper right hand corner of every screen you should see the “Help” button. This can be used for three important functions: reporting issues, asking questions, and making suggestions. To start the process for any of these actions simply click on the help button

Step 1

 

2. Once you have click on the help button a pop-up window should appear giving you the options to report and issue, ask a question or make a suggestion. Click on the corresponding button to begin any of these processes. Issues are initially submitted to your local administrator, if you local administrator cannot solve the problem he/she can send a copy of the issue directly to Data Systems International. You can also click on the “View the documentation” button to open a user manual.

Step 2

3. If you have clicked on the “Report an Issue” button you should now see the Report and Issue pop-up window. Enter in the summary and details of you issue. If you want to attach a screen shot or a file that would help clarify the issue you can click on the “Attach a file or Screenshot” button to do so. These can be very helpful for those people who are trying to solve the issue. You can also chose to send the issue to other people by clinking on the “Notify additional people” button and entering in their contact information. When you are finished simply click on the “Submit” button to submit your issue.

 

 

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