Coordinated Entry Policies and Procedures – Utah Mountainland & Utah Balance of State Continuum of Care
A. Purpose: Upon approval, this document will serve as the policies and procedures manual for coordinated assessment in the Utah Mountainlands and Balance of State Continua of Care (MTL-BoS). Where coordinated assessment itself is an iterative process, it is expected that this document will undergo several editions during the implementation and scaling phase.
B. Process: The Mountainlands (MTL) and Balance of State (BoS) Continua of Care Coordinators developed this document jointly. It includes specific input from several local coordinated assessment leads, general community partners, the Utah Domestic Violence Coalition, and DV service providers. Subsequent changes will be vetted with community providers and made available via web and email in a timely manner in order to avoid inconsistencies across agencies in providing service to consumers.
In an effort to recognize the diversity of geographic areas, services and participating service providers within these CoCs, the MTL-BoS process outlined in this document includes place holders and recommendations for Local Homeless Coordinating Committees (LHCCs)/local coordinated assessment groups to develop specific assignments and communication patterns. Each LHCC will create a local addendum to specify how these standards play out in their community.
C. Defining Coordinated Entry: Coordinated entry, frequently also called coordinated assessment or centralized intake, is a system-wide process designed to efficiently connect people with resources and housing in a way that is easy to access.
An effective system is :person-centered, prioritizes those with the greatest need without precondition, includes all subpopulations and is coordinated such that wherever individuals seeking services enter, they will be able to participate in the same assessment and linkage process where providers use a uniform decision-making approach.
As communities have begun implementation efforts, we have learned that coordinated assessment is not only a best practice for serving consumers and a way to more efficiently use available resources, but also is an excellent tool to shift agency and single-service minded thinking to holistic service provision and overall community need.
D. Coordinated Assessment Tools: MTL-BoS has implemented use of a phased assessment approach, where homeless service providers have access to multiple assessment tools to provide situational assessment. At present two tools have been adopted, the VI-SPDAT and SPDAT. The VI-SPDAT and SPDAT tools are evidence-informed assessment tools developed by Iain DeJong, Org Code Consulting, Inc. These tools meet HUD guidelines for coordinated assessment tools.
E. Guiding Principles/Qualities: The March 2015 HUD Coordinated Entry Policy Brief cited 17 qualities of effective coordinated entry, which the MTL-BOS coordinated assessment system has adopted and is taking steps to emulate.