In This Article

• Set a security question and answer
• Reset Your Own Password
  • Login Screen: Forgot Password
  • User Profile: Change Password
• Request a Password Reset
• Deactivated Accounts
• Password Requirements
• Acknowledgement

Set a security question and answer

1. To set your security question and password you can either click on ‘Review it now’ in the pop-up that appears when you first log in.

Or click on your name and select ‘Security Settings’ at the bottom of the menu.

2. Enter your current password and click ‘Submit’

If you’ve forgotten your password please email the help desk at HMIS@utah.gov for assistance.

3. Click on ‘Update your account recovery information

4. Enter your security question and answer, then click ‘Update’. Note, that the UHMIS Lead Agency can see your security question, but cannot see the response.

Congratulations! You have successfully set your security question!

Reset Your Own Password

Login Screen: Forgot Password

UHMIS includes a “forgot your password” option that gives UHMIS users the ability to reset their own passwords.

Please note: The “forgot your password” function will not work if you have entered the wrong password six times and are locked out of UHMIS. Try it out after one or two failed login attempts, instead!

1. On the UHMIS login screen, click on ‘forgot your password?’

2. On the next page, enter your user name and click “Retrieve security question”

If you cannot remember your user name or want to confirm that your email address has been saved correctly in UHMIS, please contact the Helpdesk at HMIS@Utah.gov

3. Check your email inbox for a message from no-reply@clienttrack.net. The message will contain a reset password and a link to a password reset screen, which for security reasons will expire after 15 minutes. If you do not see a message in your inbox, check your spam or junk folder.

4. Enter the reset password into the box on the password reset screen, then select ‘Reset my password.’

If you did not receive an email, please email HMIS@utah.gov for assistance.

Copy the temporary password generated by ClientTrack, and click ‘Sign-In Now’

Enter your user name and temporary password and click ‘Sign in’

Create a new password and save it in a location that is only accessible to you.

User Profile: Change Password

While logged into UHMIS, UHMIS users can manually reset their passwords at any time from the “My User Configuration” in the Home Workspace.

Enter your current password, and new password twice in the pop-up. Then click ‘Change Password.’

Did you know? You can also update your email address, phone number, mailing address, and prefered provider in the ‘My Information’ tab.

Request a password reset

If you are locked out of UHMIS and cannot reset your own password, please contact the Helpdesk right away at HMIS@utah.gov! Our hours are Monday through Friday, 9:00 AM – 5:00 PM Monday – Friday, and we make sure to prioritize password resets so that you can quickly get back to your data entry and reporting duties with minimal disruption.

Deactivated Accounts

Accounts can be deactivated for several reasons, for example:

• You do not log into the system for more than 90 days
• Your agency requests that your account is deactivated
• You missed the annual recertification deadline (January 1st)
• UHMIS Lead Agency identified a breach in the end-user agreement or standard operating procedures from your account.

If your account is deactivated please email HMIS@utah.gov so we can guide you on your next steps back into the system.

Password Requirements

Complexity

Your password must have:

• At least 8 characters
• One capital letter
• One lowercase letter
• One number
• One special charicter.
• It cannot be the same password you’ve used the last six times in UHMIS.

Automatic Expiration

Passwords automatically expire annually. When your password expires, you must create a new one: your expired password cannot be resued immediately.

Acknowledgement

Acknowledgements to Institute for Community Aliances in Minnasota, for the inspiration of this article and much of the formatting. The ICA has spent a signficant amout of time and resources improving their HMIS support. Orignal article is found here.